Terms and Conditions

Thank you for choosing Rayya Ramzie Hair. These terms are here so we both know exactly what to expect, and so your day runs beautifully. Rayya Ramzie Hair is run by Rayya Abdallah ("I" and "me"). "You" means the person making the booking.

1. Making a booking

Sending an enquiry doesn't lock in your date. Your booking is only confirmed once I've let you know I'm available and your deposit has been received. By paying your deposit, you agree to these terms. For bridal bookings, I'll also ask you to sign a booking agreement online, which confirms your details, your quote and these terms. If the booking is for someone under 18, a parent or guardian needs to make the booking or agree to these terms on their behalf.

2. Deposits

Your deposit amount is set out in your quote, and for bridal bookings in your booking agreement. Once I've confirmed I'm available, I'll send you my bank details and your deposit is paid by bank transfer. Your date isn't held until it's received.

Your deposit secures your date and time, and once it's paid I turn other clients away. For this reason, deposits are non refundable. Your deposit comes off your final balance.

If your plans change, you can move your deposit to a new date once, as long as I'm available and you let me know at least 14 days before your original booking.

3. Payment

For bridal bookings, the remaining balance is due at least 7 days before your wedding, by bank transfer or cash. If it hasn't been received by then, I may cancel your booking and your deposit will not be refunded. For all other bookings, the balance is due on the day, before I leave, by bank transfer or cash. Your quote is based on the details you give me. If your services, numbers or location change, your total will be updated to match.

4. Cancellations and changes

If you cancel your booking, your deposit is kept. For bridal bookings, please confirm your final numbers in writing at least 14 days before your wedding. If fewer people need their hair done on the day, the confirmed number is still charged. If you'd like extra services on the day, I'll always do my best to fit them in when time allows.

5. If I need to cancel

In the rare case I can't attend because of illness, an emergency or something outside my control, I'll let you know as soon as I can and do everything I can to arrange a trusted stylist to take my place. If that isn't possible, I'll refund everything you've paid me for that booking.

6. Timing

I'll arrive at the time we agree on. If you're running late or not ready when I arrive, I may need to shorten your service so I can finish on time and get to my next client, and the full price still applies.

7. Getting your hair ready

Please have clean, completely dry hair with no oils or heavy products, unless I've asked you to do something different. Hair that isn't prepared as advised can take longer and may affect your result.

8. Your space

Please have a chair, a nearby power point, good lighting and a clear space for me to work. Please keep pets secured during your appointment. Any parking costs will be added to your total.

9. Travel

I travel to you, wherever you are. Travel fees will be included in your quote. For interstate and overseas bookings, you'll cover return flights, accommodation, transfers and meals, and I may need to arrive the day before. These costs will be agreed in writing before your deposit is paid.

10. Allergies and health

Please tell me about any allergies, sensitivities, scalp conditions or health concerns before your appointment. I may suggest a patch test. I can't be responsible for reactions to things you didn't tell me about and I couldn't reasonably have known. If I believe a service isn't safe for you, I may change it or decline it.

11. Extensions

I'm happy to style extensions you already have. I'm not responsible for the condition, colour match or attachment of extensions I didn't supply or install, including tape ins, keratin bonds and wefts. Once clip in extensions have been cut and blended into your hair, they can't be returned or refunded.

12. Your style

I'll always create the most beautiful version of your chosen look for your hair. Inspo photos are a guide, and results vary with length, thickness and texture. How long your style lasts depends on things like weather, humidity and activity, so I can't guarantee it will hold for a set amount of time. If anything doesn't feel right, please tell me before I leave so I can adjust it. I'm not able to make changes once I've left.

13. Bridal trials

Trials are booked and paid for separately, and are non refundable once completed.

14. Under 18s

Anyone under 18, including flower girls and junior bridesmaids, needs a parent or guardian to agree to these terms for them. For bridal bookings, their parent or guardian is named on the booking agreement. A parent or guardian should be close by during their appointment.

15. Photos and videos

I love capturing my work, and I may take photos and videos of your hair to share on my Instagram, website and other marketing. You choose what you're comfortable with on my enquiry form, and you can change your mind any time by letting me know. I won't share photos of anyone under 18 without permission from their parent or guardian.

16. Respect and safety

I want every appointment to feel calm and happy. If I feel unsafe or I'm treated disrespectfully, I may end the appointment and the full price will apply.

17. Things outside my control

I'm not responsible for delays or cancellations caused by things outside my control, such as severe weather, natural disasters, road closures, flight cancellations or public health orders. If this happens, we'll work together to find a new date and your deposit will be moved to it.

18. Liability

To the extent the law allows, my liability for any claim about my services is limited to the amount you paid for that service. I'm not responsible for indirect losses, such as costs from photographers, venues or other suppliers.

19. Your rights

Nothing in these terms takes away any rights you have under the Australian Consumer Law.

20. Updates

I may update these terms from time to time. The version on this page when you pay your deposit, or sign your booking agreement, is the one that applies to your booking. These terms are governed by the laws of New South Wales.

Questions?

I'm always happy to chat. Email me at rayyaramziehair@gmail.com.